Running Your Business

AI in HR: It’s Not Just for Hiring Anymore

  • Artificial intelligence can help your organization's human resources department do more than just screen candidates

  • Scheduling woes can be eased and job postings can be strengthened through AI-powered tools

  • Employee engagement apps can tell HR how the employees are really doing

Posted by March 8, 2019

Artificial intelligence is already all the rage in tech circles, and now human resource departments are getting in on the action, too. While the most prominent place for AI in HR has typically recruiting—with bots that can help screen resumes and even conduct initial interviews—companies can now use artificial intelligence for a lot more than hiring.

For instance, have you been wishing for a nice app that caters to all the needs of your organization? One that allows users to manage their health care benefits, request time off and do everything in between? AI in HR can make it happen.

Here are a few other areas in which artificial intelligence can really change the world of human resources.

Employee Engagement

AI apps can help HR departments better communicate with employees about everything from their day-to-day projects to their personal preferences. And because happy employees are more productive, knowing exactly what’s going on can help organizations give team members the support and resources they need—so everyone can succeed.

For example, if everyone from marketing reports that they’re stressed out, you can use that information to take a bit off the workers’ plates by rerouting some of their tasks to other departments. AI applications can reduce workloads and provide insights into what’s best for everyone.


Setting up a meeting with 16 different people is difficult, and without dedicated administrative staff or the ability to share calendars, it’s nearly impossible. But artificial intelligence can help with this tedious task, too!

An AI system can simultaneously access multiple team members’ schedules to quickly find what times people are available, then coordinate a meeting time and place. Additionally, AI systems can even align people working on similar projects so they’re seated next to one another. This can go a long way with improving workplace collaboration and networking.

Harassment Reporting

All companies should have a process in place for employees to report any form of harassment. But, even still, workers are often cautious about reporting these incidents. Some may feel like coming forward will just cause problems, while others might not be completely sure that what happened constitutes as harassment.

This is where AI in HR is so valuable. Artificial intelligence-powered bots are now making it easier for employees to report incidences without feeling uncomfortable. Bots have the unique ability to ask the same questions an HR rep would, but in a way that seems unbiased. Getting people to write this kind of information down while it’s still fresh in their minds can also help with investigations.

Job Postings

AI can even help you write more effective job postings. For instance, CareerBuilder is creating a tool that helps organizations build a job posting that will directly relate to the candidates they need in the immediate area. AI can pull from heaps of information and create a job description based around a vacant position—then you can tweak the specifics to make sure the job posting reaches the right candidates.

By letting AI help you refine your word choice, you’ll be in a better position to attract the best candidates the first time. Strengthening (and streamlining) this process can also help save a significant amount of time and money.

Health Care

Through the use of analytics and AI, companies are making it easier than ever before to match people with the health plan best suited for them. While HR is usually responsible for guiding employees through the process of choosing health care benefits, they aren’t medical professionals. AI can effectively help bridge that gap.

For example, AI can recommend the best health care plan based on an individual’s needs, remind someone when to get a checkup and even pair employees with providers in their neighborhood. The result is lowered costs to both the company and the employee, as well as better health care overall.

Although AI in HR is still developing, it’s technology that’s definitely worth considering. It can help you better meet the needs of your colleagues, which will ultimately benefit your organization’s bottom line, too.

Searching for new tools and resources that can help your coworkers manage their benefits? Explore the Employer Toolkit on United Concordia Dental’s website.

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